Process overview
How escrow works
Every transaction follows a transparent, secure lifecycle. Funds stay protected until the agreed work is delivered and approved.
Main Phases
Lifecycle Breakdown
A predictable, enforceable progression from agreement to secure payment release.
01
Buyer & Seller Agree to Terms
Both parties define project scope, deliverables, timelines, milestones, and payment release conditions before funds move.
02
Buyer Deposits Funds into Escrow
Funds are securely locked in the smart contract. Seller sees confirmation but cannot access money yet.
03
Seller Delivers Work or Goods
Seller proceeds confidently. All milestone submissions are tracked for transparency and audit references.
04
Buyer Reviews & Approves
Buyer verifies deliverables. If changes are required, revision cycles occur without risking locked funds.
05
Escrow Releases Payment
On buyer approval (or auto-release after agreed grace period), the smart contract transfers payment instantly.
Platform Assurances
Core safeguards embedded directly into our smart contract architecture.
Blockchain Security
Smart contract logic enforces fund safety—no manual overrides, no hidden manipulation.
Immutable Records
All actions (deposit, delivery, approval) are permanently logged for audit & dispute resolution.
Full Transparency
Both parties see the same status timeline: deposited, in progress, submitted, approved, released.
Timed Safeguards
Configurable review windows prevent forced payouts while protecting sellers from indefinite delays.
Dispute Handling
Fair Resolution Process
If something goes wrong, the structured flow protects fairness while keeping funds secure.
Issue Raised
Buyer or seller flags a dispute before release using structured reason codes.
Evidence Submission
Both sides upload proofs (files, messages, milestone references). Smart contract pauses release.
Mediation
Trusted mediators or automated rules evaluate submissions against agreed terms.
Resolution & Settlement
Funds are released based on ruling: buyer refund, full seller payout, or proportional split.
Quick Answers
Common Process Questions
A few high-level clarifications—explore the full FAQ for deeper coverage.
What happens if the seller never delivers?
Buyer can open a dispute after the delivery window. If confirmed, funds are refunded from escrow.
Can the seller prove work was delivered?
Yes—uploads, milestones and confirmation timestamps are stored as immutable references.
Is partial payment possible?
Milestone-based escrow allows proportional releases per approved segment.
Do you hold crypto or fiat?
We support multiple funding rails. Smart contract wrapper abstracts underlying asset type.
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